Canny vs Productboard vs Featurebase (2026)

Canny, Productboard and Featurebase come up together because each handles customer feedback, but they’re three different kinds of tool.

• Canny is a feedback platform: a portal, a roadmap and a changelog, with AI that captures requests from calls and tickets. Priced on tracked users.
• Productboard is a product management suite: customer insights feeding a hierarchy from goals to features, roadmaps and specs, and an AI agent. Priced per maker, five at least, after a demo.
• Featurebase is an AI support suite with feedback built in: a help desk, live chat and an AI agent beside feedback boards, a roadmap and a changelog. Priced per seat.

So the question isn’t which is best, but which job you’re hiring for. Every fact below comes from each tool’s own website, and every price was read off its pricing page or help center on the date given. We make Feedovate, a fourth option covered briefly at the end.

At a glance

	Canny	Productboard	Featurebase
The job	Hearing from customers	Planning across product teams	Support and feedback together
Pricing model	Tracked users	Per maker, five minimum	Per seat, plus usage
Free plan	25 tracked users	No	1 seat, 1 board
Paid plans from	$79/month billed yearly	$295/month billed yearly	$29/seat/month billed yearly
How you buy	Sign up	After a demo	Sign up
Customer portal	Every plan	Two on Business	Yes
Linear	Pro and Business	Not on the pricing page	Yes
AI	Captures and organizes feedback	Reports, specs and release notes	Answers customers, groups feedback

Canny, Featurebase: checked November 3, 2026. Productboard: checked October 29, 2026.

What a team pays

Scenario	Canny Pro, yearly	Productboard Business, yearly	Featurebase Growth, yearly	Feedovate
3 people, 100 customers giving feedback	$79/month	$295/month (5-maker minimum)	$87/month	$39/month
5 people, 1,000 customers	$529/month	$295/month	$145/month	$79/month
10 people, 5,000 customers	$1,079/month	$590/month	$290/month	$79/month

Canny’s figures above 100 tracked users are from its price slider as recorded in August 2026 (our Canny pricing breakdown). Featurebase’s exclude its $0.49 per resolved AI conversation and other usage. Productboard’s assume every person is a maker; contributors who only add feedback are free, 25 on Business.

Pick by the job

Customers post and vote, you show them what’s coming: Canny. It’s the most focused of the three on the customer-facing board, and its Autopilot finds requests in sales calls, support conversations and reviews. The catch is the price curve as more customers take part.

Several PMs plan roadmaps across teams: Productboard. Feedback flows into an insights repository and links to features inside a hierarchy from goals down. Spark writes reports, specs and release notes. The catch is the five-maker minimum, buying through a demo, and Salesforce and SAML SSO on Enterprise.

Support and feedback in one tool: Featurebase. A help desk, live chat, a help center and an AI agent sit beside feedback boards that sort by revenue and by value and effort. The catch is a bill that grows with every seat, plus metered AI.

For the details of each pair, see Canny vs Featurebase and Canny vs Productboard.

Where each one is strongest

• Canny: capturing feedback you’d otherwise miss, and a long integration list including Linear.
• Productboard: product planning, from strategy to specs, for teams of PMs.
• Featurebase: one tool for support and feedback, with revenue sorting below enterprise level.

Where Feedovate fits

If your job is Canny’s, hearing from customers, but you want revenue in the ranking and a flat price, Feedovate is $39 or $79 a month with unlimited end users. Requests get value and effort scores and, on Pro, the revenue of the customers asking, with two-way Linear and Jira sync and a changelog that emails everyone who asked. It has no product hierarchy, no help desk and nothing to embed in your app yet. Compare directly: Feedovate vs Canny, vs Productboard and vs Featurebase.